Support Engineer at Amazon in Hyderabad, Telangana, India
About Company
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. The Company has the scope and capabilities of a large company and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
The company’s mission is to be Earth’s most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of our minds.
You’ll also hear us say that at Amazon, it’s always “Day 1.” What do we mean? That company’s approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and focus on delighting customers.
About the job
We want Amazon.com to be the place where our customers can find, discover, and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.
We are looking for experienced support Engineers who can lead support activities and deliver high-quality software solutions to support a variety of customer use cases and are scalable to handle Amazon volume.
Responsibilities
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The SE role is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of AVTR and on-time VAT filings for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like Cradle, SQL, Ratchit, Quicksight, and AWS technologies like Lambda, SQS, SNS, Dynamo DB, S3, and Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build scripts and tools for test infrastructure and troubleshooting the bugs reported.
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In addition, the SE will maintain the pipelines to keep it healthy and drive other core support engineering initiatives.
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We are open to hiring candidates to work out of one of the following locations:
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Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, IND.
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Basic Qualifications
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2+ years of software development, or 2+ years of technical support experience
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Experience troubleshooting and debugging technical systems
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Experience in Unix
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Experience scripting in modern program languages
Preferred Qualifications
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Knowledge of web services, distributed systems, and web application development
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Experience troubleshooting & maintaining hardware & software RAID
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Experience with REST web services, XML, JSON
Skills:
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Amazon CloudWatch
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Amazon SQS
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Amazon Simple Notification Service (SNS)
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Dynamo
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JSON
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RAID
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Technical Support
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Troubleshooting
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XML
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Company – ADCI HYD 13 SEZ
Job ID: A2548388
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